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Как вести деловую переписку на английском языке: Учебное пособие

Автор/создатель: Шеленкова И.В. Никульшина Н.Л., Макеева М.Н., Гунина Н.А., Гливенкова О.А.
Год: 2011 
Пособие содержит материал, направленный на формирование знаний норм структурирования и организации содержания деловой корреспонденции и умений использовать эти конвенции для корректного порождения и восприятия английских деловых писем различных типов. Предназначено для бакалавров и магистрантов всех специальностей неязыковых вузов.
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3. A bright orange CV will attract attention and improve your chances. 4. CVs should always be accompanied by a covering letter. 5. There are some buzz-words which will make a good impression on employers. 6. If a CV worked for your friend, the same style and layout will work for you. 7. You should avoid putting anything about your political or religious beliefs on a CV. 8. You should always give your tutor as a referee. 9. All you have to do is send a hundred CVs off and then sit back and wait for the job offers to come rolling in! 10. When applying abroad you should prepare your CV in the language of the country in question. T a s k 2. Select the best answer. 1. A resume is ... . a) An autobiography of one's career life and professional experiences in order to secure employment. b) A detailed listing of a job candidate's skills, experiences, responsibilities and achievements as these relate to the position and company being targeted. c) A complete listing of an individual's education, work experience and professional training. 2. The length of a resume must be ... . a) One or two pages, no longer. b) Three of four pages, no longer. c) Whatever number of pages is necessary to qualify the candidate. 3. It's okay to exaggerate information on my resume when ... a) I'm writing about older, less important positions and need to make my career path more logical. b) I was shy of completing a degree by only a few credits – and a degree is a requirement of the position. c) It's never okay to exaggerate information in a resume. 4. When writing my resume, my main focus should be on ... . a) Who will be reading my resume. b) Presenting my best skills, experiences and achievements in priority. c) The readability and visual presentation of my document. 81 5. Certain personal information needs to be included in the resume, such as ... a) My name and contact information. b) My name, contact information and date of birth. c) My name, contact information, date of birth and number of dependents. T a s k 3. Complete the sentences with one of these words: as, at, for, from, in, of, on, to. 1. With reference … your advertisement ………. the JobFinders.com website, I am interested ........ applying................................ the post of tour leader. 2. I have attached my CV .......... a Word document. 3. I am available ...... interview ............. Naples. 4. I'm working....... a sales representative at the moment. 5. You can email me or telephone me …… the number given ……… my CV. 6. I look forward ...... hearing ............ you soon. 7. I have a good knowledge ........ business administration. I studied it …………. university. 8. I'm unemployed ...... the moment. I've been out ………….. work since the summer. 9. I'm studying ..... a degree ........... Environmental Studies. 10. I hope to follow a career ........ the legal profession. 11. I have been working ....... Telekom for one year. 12. I attach my CV........ requested. T a s k 4. Put the parts below into the correct order to make a complete letter for someone applying for a job. The first has been done for you. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 с a) interview in Naples any weekday afternoon, and you can email; b) as a Word document. You will notice that I have supervised children on a range of sports and cultural activities as well as dealing; c) Dear Sir / Madam // With reference to your advertisement on the JobFinders.com website, I am interested in applying; 82 d) as I enjoy working with young people. I have a lot of energy and enthusiasm and am also responsible and reliable. I have attached my CV; e) First Certificate grade A. I would be grateful if you would consider my application. You will see; f) the travel industry. During the last few summer holidays I have; g) for the post of tour leader for Italian school students. I am 26 years old and am currently studying; h) me or telephone me on the number below. I look forward to hearing from you soon. Yours faithfully; i) for a diploma in Tourism at Naples University. After that I hope to follow a career in; j) in the job of tour leader, taking students to London. I feel that I would be well-suited for this job; k) to do something more varied and challenging, and for this reason I am interested; l) with transport arrangements and tickets. You will also notice that my English is good and I have; m) from my attached CV that two people can be contacted as references, one is a university professor and the other is from; n) worked as a youth leader in Italy, and I enjoyed the work very much. Next summer I would like. T a s k 5. The letter in Task 4 is one long paragraph. Show where new paragraphs could begin by writing a // symbol in the text. The structure below will help you. 1. Greeting. 2. Reason for writing. For example: where (and when) you saw the advertisement and which job you are interested in. 3. Your background and experience. For example: your age (optional); present job and/or studies; your qualifications (or if you are a student what you hope to do in the future); a description of your recent work experience. 4. The job. For example: mention the skills and personal qualities that make you suitable for this job. 5. Refer to you CV. Ask the reader to look at your CV/Resume, and focus on one or two key points. 83 6. Final comments. For example: say that you hope your application will be considered; say who will give you a reference; say when you are available for interview; say how you can be contacted. 7. Standard final sentence. 8. Formal ending. T a s k 6. Fill in the gaps in the letter of reference with the missing words: a) supervision; b) employees; c) passion; d) learner; e) honor; f) fit; g) questions. To Whom It May Concern: I am the Head Sales Manager at Vacuums Plus and Rose has been under my …1… from November of 2000 to August of 2004 as a saleswoman. Rose would be a great asset to any company. She is one of the brightest …2… that I have ever had. She also has a great drive and …3… for her work. Rose is such a quick …4… Within her first two weeks at Vacuums Plus she had learned all the product names, their features, and how they work. Rose's drive has led her to great success at Vacuums Plus. She has had the …5… of receiving the "Top Sales Person of the Month Award" ten times in her last year at Vacuums Plus, which is a feat that no employee has ever achieved here before. I believe that Rose Berdinger will be an excellent …6… for your company. Rose has been nothing short of an exemplary employee. If you have any further …7…, feel free to contact me at (555) 555-555. T a s k 7. Which layout is more suitable for skimmers? Example 1 Managed $10,000 in project accounts, compiled and published engineering reports as assistant to Vice President, coordinated registrations, payments, and literature for software training seminars. 84 Example 2 • Managed $10,000 in project accounts. • Compiled and published engineering reports as Assistant to Vice President. • Coordinated registrations, payments, and literature for software training seminars. T a s k 8. Prepare your own employment correspondence according to the following instructions. List all the facts that you can think of about your personality, back ground, and experiences. Then arrange the list in a logical order and decide on categories under which to group the facts. From this work sheet, prepare your resume. Christopher Jones 24 Mansfield Drive, Chedlee, Manchester, M23 4DJ. Tel: (0161) 234 1234 chrisj@email.com PROFILE: A Mathematics student who is keen to find a position as a Trainee Accountant. Reliable, trustworthy, numerate and meticulous. Worked for a firm of chartered accountants last Summer and gained a good understanding of what is required of an accountant. Able to work on own initiative or as part of a team and can deal with administrative duties competently. EDUCATION: 2007 – 2010 BSc (Hons) 2.2 (expected) in Mathematics at the University of Warwick. Subjects studied: Business Studies, Computer Studies, Calculus, Geometry & Topology and Catastrophe Theory. 85 2000 – 2007 Chedlee High School. 3 GCE A Levels: Mathematics [A], Economics [A], Chemistry [A]. 6 GCSEs: Mathematics [A*], English Language [A*], Chemistry [A*], Economics [A*], Physics [A], Geography [A]. EXPERIENCE: Summer 2009 JOHNSON & STEVENS Administrative Assistant A vacation job working for a large firm of accountants. Responsibilities and achievements: • Assisted the Senior Partner who was conducting audits on major companies in the area. • Handled incoming telephone calls to the Senior Partner from other companies and members of the public. • Solved users PC problems including sorting out spreadsheets, explaining how to use complex features in word-processing packages. Summer 2008 CHEDLEE COMMUNITY CENTRE Co-ordinator A vacation job at a community centre for the elderly. Responsibilities and achievements: • Organised a local advertising drive that increased the number of elderly people coming to the centre by 20%. • Organised games for people attending in the afternoons. • Escorted some of the elderly people to and from the centre. 86 COMPUTER SKILLS: Microsoft Windows XP / Vista, Microsoft Office (Word, Excel, PowerPoint, Access), programming (ASP, HTML, JavaScript). ADDITIONAL INFORMATION: Driving Licence: Full, clean. INTERESTS: Professor William Jackson, Department of Mathematics, The University of Warwick, Coventry, CV4 7AL. Mr Jack Lord, Personnel Manager, Johnson & Stevens, 124 High Street, Chedlee, Manchester, M23 3LD. Interests at the University of Warwick included organising a charity quiz for RAG, which raised £5000. Badminton, cinema and theatre. T a s k 9. On a separate piece of paper, write responses to one of the following job advertisements. 87 5.6. SELF-CHECK QUESTIONS 1. What are the main parts of a CV? 2. Are there any differences between a CV and a rйsumй ? 3. What is the purpose of a letter of application? 4. Characterize the tone of a letter of application? 5. Is it necessary to include the copies of your letters of reference or of your school transcripts into your application documents? 6. What are the ways to address the employer? 7. What should be written in the first paragraph of a cover letter? 8. What are the key points in writing a letter of reference? 9. What two types of readers do you know? What is the main difference in their reading style? 88 Unit 6 SOCIAL BUSINESS LETTERS 6.1. A LETTER OF CONGRATULATION Taking the time to send a congratulation note is terrific for the networking and relationship building you need to do. Letters of congratulation are a type of personal correspondence, usually sent from one person to another. While these letters often are personal, you also can send them as business correspondences. Your letter should convey respect and appreciation for the positive occurrences in someone's life (Figure 6.1). The occasions for congratulatory messages: • promotions; • marriages; • appointments; • births; • elections; • anniversaries; • achievements; • retirements. • awards; Congratulation letters are often sent out soon after the event takes place. The specific occasion is mentioned in the beginning of the letter and your congratulations follow. Using an upbeat tone, describe how you learned of the news. At the end of the letter, restate your congratulations and well wishes. For sending a letter of congratulations, the format is the same for both email and regular postal mail. You would use an informal non-business style. Congratulation letters are often concise. Usually under one page in length is enough. They are written in a positive voice without sounding forced. Don't include any negative comments or unhappy news. Don't suggest that the fortunate event should benefit the letter-writer. Even if your motive is to win a customer, don't let them know. Don't exaggerate your congratulatory words. Your letter may seem sarcastic or mocking. Congratulation letters follow the same printing guidelines as other formal and semi-formal correspondence. Formal letters still require your complete name in the signature, but you can merely sign your first name to an informal missive (Figure 6.2). Notes: letter of congratulation – поздравительное письмо occurrence – событие, случай promotion – продвижение по службе 89 appointment – назначение (на должность, место) election – избрание (на какой-либо пост как результат выборов) award – присуждение (награды, премии) retirement – выход в отставку; уход на пенсию upbeat – радостный, оптимистичный exaggerate – преувеличивать mocking – фальшивый, притворный missive – письмо, послание John Figure 6.1. A letter of congratulations I Figure 6.2. A letter of congratulations II 90
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