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Как вести деловую переписку на английском языке: Учебное пособие

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Пособие содержит материал, направленный на формирование знаний норм структурирования и организации содержания деловой корреспонденции и умений использовать эти конвенции для корректного порождения и восприятия английских деловых писем различных типов. Предназначено для бакалавров и магистрантов всех специальностей неязыковых вузов.

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          3. A bright orange CV will attract attention and improve your
      4. CVs should always be accompanied by a covering letter.
      5. There are some buzz-words which will make a good impression
on employers.
      6. If a CV worked for your friend, the same style and layout will
work for you.
      7. You should avoid putting anything about your political or
religious beliefs on a CV.
      8. You should always give your tutor as a referee.
      9. All you have to do is send a hundred CVs off and then sit back
and wait for the job offers to come rolling in!
      10. When applying abroad you should prepare your CV in the
language of the country in question.

     T a s k 2. Select the best answer.
     1. A resume is ... .
        a) An autobiography of one's career life and professional
experiences in order to secure employment.
        b) A detailed listing of a job candidate's skills, experiences,
responsibilities and achievements as these relate to the position and
company being targeted.
        c) A complete listing of an individual's education, work
experience and professional training.

    2. The length of a resume must be ... .
       a) One or two pages, no longer.
       b) Three of four pages, no longer.
       c) Whatever number of pages is necessary to qualify the candidate.

     3. It's okay to exaggerate information on my resume when ...
         a) I'm writing about older, less important positions and need to
make my career path more logical.
         b) I was shy of completing a degree by only a few credits – and a
degree is a requirement of the position.
         c) It's never okay to exaggerate information in a resume.

     4. When writing my resume, my main focus should be on ... .
          a) Who will be reading my resume.
          b) Presenting my best skills, experiences and achievements in
          c) The readability and visual presentation of my document.

     5. Certain personal information needs to be included in the resume,
such as ...
          a) My name and contact information.
          b) My name, contact information and date of birth.
          c) My name, contact information, date of birth and number of

      T a s k 3. Complete the sentences with one of these words: as, at,
for, from, in, of, on, to.
     1. With reference … your advertisement ………. the JobFinders.com
website, I am interested ........ applying................................ the post of tour
     2. I have attached my CV .......... a Word document.
     3. I am available ...... interview ............. Naples.
     4. I'm working....... a sales representative at the moment.
     5. You can email me or telephone me …… the number given ………
my CV.
     6. I look forward ...... hearing ............ you soon.
     7. I have a good knowledge ........ business administration. I studied
it …………. university.
     8. I'm unemployed ...... the moment. I've been out ………….. work
since the summer.
     9. I'm studying ..... a degree ........... Environmental Studies.
     10. I hope to follow a career ........ the legal profession.
     11. I have been working ....... Telekom for one year.
     12. I attach my CV........ requested.

     T a s k 4. Put the parts below into the correct order to make a
complete letter for someone applying for a job. The first has been done
for you.

  1      2     3      4     5      6     7      8     9     10    11     12    13     14


     a) interview in Naples any weekday afternoon, and you can email;
     b) as a Word document. You will notice that I have supervised
children on a range of sports and cultural activities as well as dealing;
     c) Dear Sir / Madam // With reference to your advertisement on the
JobFinders.com website, I am interested in applying;

      d) as I enjoy working with young people. I have a lot of energy and
enthusiasm and am also responsible and reliable. I have attached my CV;
      e) First Certificate grade A. I would be grateful if you would consider
my application. You will see;
      f) the travel industry. During the last few summer holidays I have;
      g) for the post of tour leader for Italian school students. I am 26 years
old and am currently studying;
      h) me or telephone me on the number below. I look forward to
hearing from you soon. Yours faithfully;
      i) for a diploma in Tourism at Naples University. After that I hope to
follow a career in;
      j) in the job of tour leader, taking students to London. I feel that
I would be well-suited for this job;
      k) to do something more varied and challenging, and for this reason
I am interested;
      l) with transport arrangements and tickets. You will also notice that
my English is good and I have;
      m) from my attached CV that two people can be contacted as
references, one is a university professor and the other is from;
      n) worked as a youth leader in Italy, and I enjoyed the work very
much. Next summer I would like.

     T a s k 5. The letter in Task 4 is one long paragraph. Show where
new paragraphs could begin by writing a // symbol in the text. The
structure below will help you.
     1. Greeting.
     2. Reason for writing.
     For example: where (and when) you saw the advertisement and which
job you are interested in.
     3. Your background and experience.
     For example: your age (optional); present job and/or studies; your
qualifications (or if you are a student what you hope to do in the future); a
description of your recent work experience.
     4. The job.
     For example: mention the skills and personal qualities that make you
suitable for this job.
     5. Refer to you CV.
     Ask the reader to look at your CV/Resume, and focus on one or two
key points.

     6. Final comments.
     For example: say that you hope your application will be considered;
say who will give you a reference; say when you are available for interview;
say how you can be contacted.
     7. Standard final sentence.
     8. Formal ending.

    T a s k 6. Fill in the gaps in the letter of reference with the missing
     a) supervision; b) employees; c) passion; d) learner; e) honor; f) fit;
g) questions.

     To Whom It May Concern:
     I am the Head Sales Manager at Vacuums Plus and Rose has been
under my …1… from November of 2000 to August of 2004 as a

      Rose would be a great asset to any company. She is one of the
brightest …2… that I have ever had. She also has a great drive and …3…
for her work.

     Rose is such a quick …4… Within her first two weeks at Vacuums
Plus she had learned all the product names, their features, and how they

     Rose's drive has led her to great success at Vacuums Plus. She has had
the …5… of receiving the "Top Sales Person of the Month Award" ten
times in her last year at Vacuums Plus, which is a feat that no employee has
ever achieved here before.

     I believe that Rose Berdinger will be an excellent …6… for your
company. Rose has been nothing short of an exemplary employee. If you
have any further …7…, feel free to contact me at (555) 555-555.

     T a s k 7. Which layout is more suitable for skimmers?
     Example 1
     Managed $10,000 in project accounts, compiled and published
engineering reports as assistant to Vice President, coordinated registrations,
payments, and literature for software training seminars.

      Example 2
      • Managed $10,000 in project accounts.
      • Compiled and published engineering reports as Assistant to Vice
      • Coordinated registrations, payments, and literature for software
training seminars.

     T a s k 8. Prepare your own employment                correspondence
according to the following instructions.
     List all the facts that you can think of about your personality, back
ground, and experiences. Then arrange the list in a logical order and decide
on categories under which to group the facts. From this work sheet, prepare
your resume.

                            Christopher Jones

                       24 Mansfield Drive, Chedlee,
                          Manchester, M23 4DJ.
                          Tel: (0161) 234 1234


     A Mathematics student who is keen to find a position as a Trainee
 Accountant. Reliable, trustworthy, numerate and meticulous. Worked
 for a firm of chartered accountants last Summer and gained a good
 understanding of what is required of an accountant. Able to work on
 own initiative or as part of a team and can deal with administrative
 duties competently.


 2007 – 2010
 BSc (Hons) 2.2 (expected) in Mathematics at the University of

 Subjects studied: Business Studies, Computer Studies, Calculus,
 Geometry & Topology and Catastrophe Theory.


 2000 – 2007
 Chedlee High School.
 3 GCE A Levels: Mathematics [A], Economics [A], Chemistry [A].
 6 GCSEs: Mathematics [A*], English Language [A*], Chemistry [A*],
 Economics [A*], Physics [A], Geography [A].

 Summer 2009

 Administrative Assistant

    A vacation job working for a large firm of accountants.
 Responsibilities and achievements:

     • Assisted the Senior Partner who was conducting audits on major
 companies in the area.
     • Handled incoming telephone calls to the Senior Partner from
 other companies and members of the public.
     • Solved users PC problems including sorting out spreadsheets,
 explaining how to use complex features in word-processing packages.

 Summer 2008


    A vacation job at a community centre for the elderly. Responsibilities
 and achievements:

     • Organised a local advertising drive that increased the number of
 elderly people coming to the centre by 20%.
     • Organised games for people attending in the afternoons.
     • Escorted some of the elderly people to and from the centre.



 Microsoft Windows XP / Vista, Microsoft Office (Word, Excel,
 PowerPoint, Access), programming (ASP, HTML, JavaScript).

 Driving Licence: Full, clean.


 Professor William Jackson, Department of Mathematics, The University
 of Warwick, Coventry, CV4 7AL.
 Mr Jack Lord, Personnel Manager, Johnson & Stevens, 124 High Street,
 Chedlee, Manchester, M23 3LD.

 Interests at the University of Warwick included organising a charity
 quiz for RAG, which raised £5000. Badminton, cinema and theatre.

     T a s k 9. On a separate piece of paper, write responses to one of
the following job advertisements.


                    5.6. SELF-CHECK QUESTIONS
      1. What are the main parts of a CV?
      2. Are there any differences between a CV and a rйsumй ?
      3. What is the purpose of a letter of application?
      4. Characterize the tone of a letter of application?
      5. Is it necessary to include the copies of your letters of reference or
of your school transcripts into your application documents?
      6. What are the ways to address the employer?
      7. What should be written in the first paragraph of a cover letter?
      8. What are the key points in writing a letter of reference?
      9. What two types of readers do you know? What is the main
difference in their reading style?


                                 Unit 6

               6.1. A LETTER OF CONGRATULATION
     Taking the time to send a congratulation note is terrific for the
networking and relationship building you need to do.
     Letters of congratulation are a type of personal correspondence,
usually sent from one person to another. While these letters often are
personal, you also can send them as business correspondences. Your letter
should convey respect and appreciation for the positive occurrences in
someone's life (Figure 6.1).
     The occasions for congratulatory messages:

     •   promotions;                          •   marriages;
     •   appointments;                        •   births;
     •   elections;                           •   anniversaries;
     •   achievements;                        •   retirements.
     •   awards;

      Congratulation letters are often sent out soon after the event takes
place. The specific occasion is mentioned in the beginning of the letter and
your congratulations follow. Using an upbeat tone, describe how you
learned of the news. At the end of the letter, restate your congratulations
and well wishes.
       For sending a letter of congratulations, the format is the same for
both email and regular postal mail. You would use an informal non-business
style. Congratulation letters are often concise. Usually under one page in
length is enough. They are written in a positive voice without sounding
forced. Don't include any negative comments or unhappy news. Don't
suggest that the fortunate event should benefit the letter-writer. Even if your
motive is to win a customer, don't let them know. Don't exaggerate your
congratulatory words. Your letter may seem sarcastic or mocking.
      Congratulation letters follow the same printing guidelines as other
formal and semi-formal correspondence. Formal letters still require your
complete name in the signature, but you can merely sign your first name to
an informal missive (Figure 6.2).

     letter of congratulation – поздравительное письмо
     occurrence – событие, случай
     promotion – продвижение по службе

     appointment – назначение (на должность, место)
     election – избрание (на какой-либо пост как результат выборов)
     award – присуждение (награды, премии)
     retirement – выход в отставку; уход на пенсию
     upbeat – радостный, оптимистичный
     exaggerate – преувеличивать
     mocking – фальшивый, притворный
     missive – письмо, послание

                  Figure 6.1. A letter of congratulations I

                 Figure 6.2. A letter of congratulations II

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